Privacy Policy

Last updated: June 5, 2026

This Privacy Policy explains how Loopy (“we”, “us”, “our”) collects, uses, stores, and shares information when you use the Loopy iOS application and the website at loopy.ink.

Loopy is operated by Aleksei Kogan (individual developer). If you have questions about this policy or your data, contact us at alekseikogan2013@gmail.com.

1. Summary

  • Loopy helps you track recurring tasks and habits.
  • You can use the app without an account; tasks stay on your device.
  • If you sign in, we store account information on our servers.
  • Cloud sync, the AI help assistant, and higher task limits require a Loopy Pro subscription (or free trial).
  • We do not sell your personal data and we do not show ads.
  • Payments are processed by Apple; we never receive your card details.

2. Information we collect

2.1 Account information (if you sign in)

When you create an account or sign in, we may collect and store:

  • Username
  • Email address (including Apple “Hide My Email” relay addresses)
  • First and last name (if you provide them or if Apple/Google share them on first sign-in)
  • Password hash (only for email/password accounts; we never store plain-text passwords)
  • Authentication tokens issued by our service (stored securely on your device)

Sign-in options:

  • Sign in with Apple — we receive an identity token from Apple to verify your account.
  • Google Sign-In — we receive an ID token from Google to verify your account.
  • Email and password — you provide credentials directly to our servers.

2.2 Task and habit data

Loopy stores the tasks you create, including:

  • Task title and optional description
  • Recurrence settings (frequency, dates)
  • Completion history (planned and actual dates, on-time status)
  • Archive status

On the Free plan, this data is stored locally on your device. On Loopy Pro (including trial or grace period), task data is synchronized to our servers so you can back up and restore it across devices.

Profile display name and avatar image, if you set them in the app, are stored only on your device and are not uploaded to our servers. To choose an avatar, the app may ask for access to your photo library or camera; the image you select stays on your device.

2.3 Subscription and billing information

Subscriptions are purchased through Apple In-App Purchase. Apple processes payment; we do not receive your payment card number or full Apple ID.

Our servers store subscription status information, such as:

  • Plan type (Free or Pro)
  • Subscription status (for example: trial, active, expired, grace period)
  • Apple transaction identifiers (original_transaction_id, transaction_id)
  • Trial and expiration dates
  • Whether the transaction was in sandbox or production

2.4 AI help assistant (Loopy Pro)

If you use the in-app AI help assistant, we send your question text to our servers. Our servers select relevant excerpts from Loopy’s official help documentation and send them, together with your question, to OpenAI to generate an answer.

  • We do not store your chat history in our database.
  • Chat messages exist only in the app session while the assistant is open.
  • Do not enter passwords, recovery codes, payment details, or other sensitive secrets into the assistant.

2.5 Device and technical information

We may collect limited technical data to operate and secure the service:

  • Device model, iOS version, app version, and locale (for example, when you contact support from the app)
  • Device identifiers stored locally to protect your session (for example, Keychain and installation markers)
  • IP address and browser user-agent for security-related account events only (such as sign-in, registration, password reset, and email change)
  • Crash reports, error diagnostics, and limited performance traces via Sentry (see Section 4)

We do not use third-party advertising trackers and we do not use Firebase Analytics.

2.6 Local notifications

If you enable reminders, the app may ask for notification permission on your iPhone. Loopy schedules local reminders on your device (for example, using task titles and due dates). We do not send your task data to our servers to deliver push notifications, and we do not operate a remote push notification service for reminders.

2.7 Support and contact messages

If you contact us through the website contact form or by email, we receive:

  • Your name (if provided)
  • Your email address
  • The content of your message

If you contact support from the iOS app, diagnostic details listed in Section 2.5 may be included automatically in the message body to help us troubleshoot.

3. How we use your information

We use collected information to:

  • Provide and maintain the Loopy app and website
  • Create and manage your account
  • Synchronize your tasks when you have cloud sync access
  • Verify subscription status and unlock Pro features
  • Operate the AI help assistant
  • Send account-related emails (for example, password reset or email verification codes)
  • Respond to support requests
  • Detect abuse, protect accounts, and improve reliability
  • Schedule local task reminders on your device (if you enable notifications)
  • Diagnose crashes, technical errors, and performance issues

4. Who we share data with (third-party services)

We use the following third-party providers. They process data only as needed to provide their service:

  • Apple — Sign in with Apple and In-App Purchase / subscription management. Apple Privacy Policy
  • Google — Google Sign-In. Google Privacy Policy
  • OpenAI — AI-generated answers for the help assistant. OpenAI Privacy Policy
  • Sentry — crash reporting, error diagnostics, and limited performance traces for the iOS app and backend. When you are signed in, reports may include your user ID, username, or email to help us investigate issues. Sentry Privacy Policy
  • Email delivery provider (SMTP) — to send transactional emails from noreply@loopy.ink

Our website may load fonts from Google Fonts; your browser may connect to Google servers when visiting the site.

5. Where data is stored

  • On your device: tasks (Free plan), tokens in Keychain, app settings, local backups, avatar, display name, and local notification schedules.
  • On our servers (loopy.ink, European Union): account data, synchronized tasks (Pro), subscription status, and security logs.
  • With third parties: as described in Section 4 — only the providers listed there, and only for the purposes described above.

We do not sell your personal data.

6. Data retention

  • Account and synchronized task data are kept while your account exists and you use the service.
  • Security access logs (IP address, user-agent) are kept for a limited period for fraud prevention and account safety.
  • Password reset and email-change verification codes are temporary and expire automatically.
  • Crash and error reports are retained according to Sentry’s storage settings.
  • Support emails are kept as long as needed to resolve your request and maintain support history.

7. Your rights and choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate account information (for example, change your email in the app)
  • Request deletion of your account and associated server data
  • Export your task data in the app (Settings → Export tasks, JSON or CSV), including when signing out
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing

To exercise these rights, email alekseikogan2013@gmail.com. We will respond within a reasonable time.

8. Account and data deletion

You can sign out of the app at any time. Signing out removes authentication tokens from your device. Local task data may remain on your device unless you delete it or uninstall the app.

To delete your account and server-side data (account profile, synchronized tasks, and subscription records), open Settings → Account → Delete account in the Loopy iOS app. For password-based accounts, you will be asked to confirm your current password.

You can also email alekseikogan2013@gmail.com from the address linked to your account. We will verify your request and delete or anonymize your data within 30 days, except where we must retain information for legal, security, or billing obligations.

If you have an active Apple subscription, cancel it separately in Settings → Apple ID → Subscriptions on your device. Deleting your Loopy account does not automatically cancel billing through Apple.

9. Children’s privacy

Loopy is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.

10. International users

Loopy is operated from the European Union. If you use Loopy from outside the EU, your information may be processed in the EU and in countries where our service providers operate (including the United States). We take steps to protect data transferred internationally through contractual and technical safeguards.

11. Security

We use industry-standard measures to protect data in transit (HTTPS/TLS) and at rest. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date. Continued use of Loopy after changes means you accept the updated policy.

13. Contact

Data controller: Aleksei Kogan / Loopy
Email: alekseikogan2013@gmail.com
Website: https://loopy.ink